Software development services case study - Mondial Assistance

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Mondial Assistance is an insurance and roadside assistance provider and part of the larger Allianz Group. Mondial have outsourced a number of their software development projects to Softwire since 2006.

One of the largest projects undertaken by Softwire for Mondial Assistance was to develop a system to sell various insurance products for a major motor manufacturer. The system consisted of a sales portal used by both end customers and the manufacturer’s dealer network to purchase policies; a claims and policy administration system used by the operations team; as well as various back office systems and reports for the underwriters and other parties.

The system was based on the ASP.NET’s MVC framework, C# and Microsoft SQL Server via LINQ to Entities. One of the main technical challenges was integrating the system into the existing back-end systems such as reporting, financial reconciliation, payment, letter sending and the pricing engine. We were able to overcome these by working closely with the internal teams responsible for these systems to ensure that everything met in the middle and that the system as a whole was properly integration tested.

The other major challenge we faced was that delivery date was, for various business reasons, firmly fixed and a significant amount was riding on it being successfully met. By providing regular progress updates, helping Mondial to prioritise features and carefully managing dependencies we were able to deliver the completed system in time for a successful launch.

Customer testimonial

"We contracted Softwire in a project management and application delivery capacity, to ensure that timescales for our project were adhered to and that we were able to react quickly and flexibly to customer change requests. Softwire worked closely with our system architects to integrate the new application with our existing back end systems, and delivered quality software on time even when faced with ever more challenging time scales."

Roland Hesse, Head of Operations Support and Development, Mondial Assistance.