Serco

Serco is a FTSE 100 international diversified services company working on large public sector contracts in the UK and beyond. Softwire were commissioned by the Welfare to Work division of Serco to provide technical consultancy for their tender for a major contract in support of the Department of Work and Pensions’ Flexible New Deal initiative.

Softwire worked closely with Serco to produce a specification for a bespoke, web-based case management system. This would be used by Serco and their subcontractors to drive delivery of the services provided under the contract. There were many stakeholders and end users of the system, for example, managers in the government department, case workers in the organisations delivering the service and members of the public using the services. Each of these users had very different requirements and Softwire analysed these requirements in detail with Serco and the stakeholders and ensured that the specified functionality met them in full.

One of the key requirements of the system was to ensure both quality of service and that certain key contractual targets were met. Softwire mapped the key processes and workflows in consultation with Serco. We then identified how these could be translated into software that was both flexible and allowed users to exercise discretion, whilst simultaneously guaranteeing quality and enforcing contractual requirements.

The specification won praise from both the stakeholders and the development team building the system.

Customer testimonial

“Softwire delivered exactly what we asked of them, on time, to budget and at very short notice. I could not recommend them highly enough.”

Sean Williams, Development Director, Serco Welfare to Work.

“We were extremely impressed with the ability and professionalism of Softwire’s consultants. They drew out and analysed our complex requirements superbly and produced a clear specification for our development team.”

Richard Johnson, Managing Director, Serco Welfare to Work.