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Client services

Senior Delivery Lead

Locations: London

Salary: £73,700 - £82,800 + Profit Share

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In brief

We’re looking for people who have a track record of successfully leading complex digital projects; ensuring that our clients get great experiences and outcomes, and our teams deliver at their full potential.

We are looking for team-players who are experienced people managers, who have strong client empathy and client communication skills, and who have strong and proven delivery management skills.

In return, we can offer interesting projects with brilliant clients, high levels of autonomy, strong management support, and exciting further career opportunities moving towards the Principal level. And of course, a competitive package and profit share to match.

The role

We are looking for experienced Senior Delivery Leads to take ownership of the successful delivery of large and complex client projects across the full lifecycle, from inception to launch and beyond. Typical project sizes will be in the 1000’s of days, and our projects span multiple sectors and technologies.

You will take responsibility for ensuring that the project achieves our clients’ aims, including making sure their experience of the project is as positive as the end-result it achieves.

You’ll make sure the team are motivated, supported, and happy, while working to deliver the project on-time and within budget, ensuring good value for the client, and protecting Softwire’s commercial interests.

You will have the opportunity to get involved in projects at their inception, working alongside technical, design and/or product specialists, or independently, to understand the client’s objectives and help craft the project to meet their business outcomes and ensure that delivery is smooth and enjoyable for the client and the team.

You will build strong relationships with your customers and stakeholders and be an effective ambassador for Softwire. You may also play a lead role in the sales process for new opportunities and in managing the commercial relationship for ongoing projects.

About Softwire

Softwire is a leading digital software consultancy. We offer services in software engineering, design, innovation, cloud, mobile and data.

Trusted by well-known organisations, including the BBC, David Lloyd Clubs, LNER and The Cabinet Office, Softwire has grown into a business that consistently delivers large, high-profile digital projects for the UK’s leading brands.

But who are we actually?

We’re innovators. We’re passionate problem-solvers in both software engineering and digital design. We are dedicated. And we love what we do.

It all started when our founders Pete, Dan, and Phil realised that there was a better way to do things. A way that delivers results without squeezing the fun out of what we do. A way that is never corporate, but always professional.

When you work with Softwire, you’re not only becoming part of a team with in-depth technical skills and delivery expertise – you’re joining a team filled with passion, guile, and an absolute dedication to producing the best work possible.

Voted in the Sunday Times as one of the Top 100 Companies to Work For (now known as Best Companies), you’ll be working in a thriving environment full of innovation, devotion, and outright electricity.

What we stand for

Here at Softwire, we hold four key values at the core of everything we do:

  • We really care about what we do
    When we say we care, we honestly mean it. Our work is our passion, and everything that comes through our doors is treated with the utmost respect and with the same level of care that we’d treat our own work. Because honestly – we really do care.

  • We trust and are trustworthy
    We’re not micromanagers. We place a level of trust in each member of our team to work their hardest and produce the best they can achieve. This is an innovative but fun place to work – and we trust that you’ll meet our standards.

  • We are kind
    Clients come to us with complex, exciting, but often challenging projects. And we are the friendly face that will help them reach their goals – and be with them for the long run. Our team is open, accepting, and always ready to accept new ideas. Because after all, in a world where being kind is free – why be anything but?

  • We are fun
    When you’re working at the forefront of technology, every day is different. And in this fast-paced environment, we realise that work isn’t always going to be fun. Some days can be stressful, but despite this, we know the importance of enjoying ourselves. Because at the end of the day, we spend a lot of time at work – so we might as well have fun while we’re there.

Your approach

  • Are comfortable taking the initiative and working with ambiguity
  • Are an excellent communicator, particularly when bridging the divide between technical and non-technical audiences
  • Are interested in and familiar with how software is built and delivered, including knowing when things are technically easy or difficult

Experience and qualifications

  • Have a track record of delivering digital projects, including working with senior stakeholders and on multidisciplinary teams
  • Have a history of solving problems, managing risks, and overcoming challenges
  • Are practiced with lean/agile techniques, tools, and principles
  • Show evidence of a dedication to continuous improvement – both supporting/coaching a team and in your own ways of working

You bring extensive experience of successfully delivering large software development projects and a broad skillset that lets you understand and spot risks, and address issues in whatever areas a project demands.

You are familiar with reconciling commercial and quality drivers in a client-focused environment. You have excellent client management and relationship building skills. You are used to getting things done to external timetables and can balance competing demands and manage external dependencies.

You appreciate working autonomously within a supportive environment. We value the balance between life and work and want to provide the right conditions to enable you to be the best you can be. You are collaborative and want to create something enduring while having fun doing so.

You are familiar with how software is created. You don’t need to be able to write it yourself, but you can have informed conversations with technical team members, and understand the technical context and repercussions of project or scope decisions. Ideally, you can also help explain these concepts to less-technical clients in a way that keeps them empowered.

You may also:

  • Have experience in understanding clients’ needs and prioritising them into user stories
  • Have worked in other delivery roles such as product ownership, consultancy, or technical roles
  • Have worked to GDS principles in the past or have delivered Discoveries or Alphas to understand and validate user needs.


Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance

  • Base salary is based on experience in role and ranges from £73,700 – £82,800 + Profit Share
  • You can expect to receive an average of £18,000 in profit share depending on your experience and company performance.
  • Pension: Additional 5% of salary

Additional benefits

  • 25 days annual leave (with the option to buy and sell)
  • Time off for company-wide morale activities, time off for charitable / CSR activities
  • Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations.

For further details on benefits click here

Equal-opportunities employer

Softwire is an equal-opportunities employer and does not discriminate on the basis of age, disability, gender including gender reassignment, marriage and civil part-nership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected status. All matters related to employment are decided on the basis of qualifications, merit, and business need.