Utility Week’s Future Networks Conference 2026
Join us at Future Networks Conference 2026
Softwire will be attending Utility Week’s Future Networks Conference in Birmingham on 12 February, joining industry leaders to explore how technology is shaping the next generation of power networks.
As Distribution Network Operators (DNOs) transition to Distribution System Operators (DSOs), and networks rethink how they serve customers in a more digital, decentralised energy system, customer service is under increasing pressure to evolve.
Marcus Gardiner will take the stage to discuss what enables good customer service, and where technology, including AI, has limits.
AI is the answer! …Now what was the question?
The talk will cover:
- Challenging the tunnel vision around the application of AI
- What are the key business problems in customer service, and where might tech, and AI, play a role in future evolution?
- Exploring customer service experiences and technology from other sectors
Meet the speaker
Marcus Gardiner
Client Director – Energy and Utilities
Marcus is a technical leader responsible for clients, strategy, growth and technical vision in Softwire’s Energy & Utilities sector.
Having had a first career as a business consultant before becoming a software developer, Marcus has a unique view of how to change what’s possible in businesses through people and technology.
From open data for energy trading decisions to personalised support for vulnerable customers, Marcus is immensely proud to lead teams that securely handle vast volumes of live data, build resilient 24/7 systems with care, and deploy AI in ways people understand and trust.
Marcus speaks regularly at industry events, co-hosted LeadDev London 2024, sits on the LDX3 programming committee, and enjoys sharing ideas with others in the tech and energy communities.
