Global Gov Forum’s Innovation 26
Join Softwire at Innovation 26
Innovation 26 is the Global Government Forum’s flagship event for public sector leaders exploring how innovation can transform government services. Softwire is speaking this year, sharing practical insights on how to accelerate AI adoption safely without sacrificing accountability, transparency, or human judgment.
Being Safe Doesn’t Mean Going Slow: Accelerating AI Impact by Learning from Human Error
Errors already happen in public services because people work in complex systems under pressure, and mistakes are an inevitable part of that reality. AI doesn’t remove that risk, but it does change it, making mistakes faster and harder to spot.
In this session, Alex Wolff and Raam Chauhan-Train will share proven approaches to accelerating AI in government. Attendees will leave with practical tools to:
- Reduce administrative burden without losing professional judgement
- Apply practical methods to ensure accountability and transparency in AI-enabled public services
- Build systems that stay safe, contestable, and kind when things go wrong
Meet the speakers
Alex Wolff
Director, Client Portfolio
Alex is passionate about making sure we solve real-world problems for our public sector and healthcare customers – often in fresh and innovative ways…
With these organisations looking to technology to transform their operations, Alex brings an enviable blend of expertise. Over the last 15 years, he’s worked with government departments, the NHS, and private healthcare providers to design and implement intelligent digital solutions that make a positive difference for the people using them.
He blends this knowledge of how to deliver successful digital programmes in government and health, with experience gained in a variety of commercial businesses, from startups to large enterprises.
Alex is smart, inquisitive, willing to challenge the premise and creative in suggesting new approaches. This makes sure we’re doing the right thing, and doing it the right way, so that we achieve the results our customers need.
Raam Chauhan-Train
Senior Delivery Lead
Raam is a Senior Delivery Lead delivering complex digital services across UK government. He has helped build mission-critical systems, including work supporting the 2024 General Election, and now focuses on scaling Minute, one of government’s AI exemplar projects.
With a background in software development and experience spanning delivery leadership, technical leadership and product ownership, Raam brings a strong understanding of how technology, teams and outcomes intersect. He is particularly effective in shaping early-stage government services, where clarity, pace and a focus on user and public value are essential. His work spans more than ten government programmes, alongside experience in sectors such as banking, electricity markets and generative AI.
