AI in Government 2026
Alex Wolff and Raam Chauhan-Train will be speaking at IGPP’s AI in Government 2026, sharing a practical perspective on using AI in public services without losing control, judgment, or trust.
AI in Public Services: Learning from Human Error Without Automating Harm
Errors already happen in public services, not because people don’t care, but because they work in complex systems under pressure. And introducing AI doesn’t remove that risk; it changes how mistakes surface, making them faster and harder to detect if safeguards aren’t designed from the start.
In their session, Alex and Raam will focus on how delivery teams can use AI to reduce administrative burden while keeping professional judgement firmly in the loop. They will share practical approaches that teams can implement, with an emphasis on:
- Maintaining accountability and transparency in AI-supported decisions
- Designing systems that remain contestable, with clear routes for challenge and override
- Reducing operational load while keeping humans meaningfully in the loop
Meet the speakers
Alex Wolff
Director, Client Portfolio
Alex is passionate about making sure we solve real-world problems for our public sector and healthcare customers – often in fresh and innovative ways…
With these organisations looking to technology to transform their operations, Alex brings an enviable blend of expertise. Over the last 15 years, he’s worked with government departments, the NHS, and private healthcare providers to design and implement intelligent digital solutions that make a positive difference for the people using them.
He blends this knowledge of how to deliver successful digital programmes in government and health, with experience gained in a variety of commercial businesses, from startups to large enterprises.
Alex is smart, inquisitive, willing to challenge the premise and creative in suggesting new approaches. This makes sure we’re doing the right thing, and doing it the right way, so that we achieve the results our customers need.
Raam Chauhan
Senior Delivery Lead
Raam is a Senior Delivery Lead delivering complex digital services across UK government. He has helped build mission-critical systems, including work supporting the 2024 General Election, and now focuses on scaling Minute, one of government’s AI exemplar projects.
With a background in software development and experience spanning delivery leadership, technical leadership and product ownership, Raam brings a strong understanding of how technology, teams and outcomes intersect. He is particularly effective in shaping early-stage government services, where clarity, pace and a focus on user and public value are essential. His work spans more than ten government programmes, alongside experience in sectors such as banking, electricity markets and generative AI.
