No need to hold the presses. We took over support & development of the entire suite of applications for the Telegraph Group.

The Challenge

Softwire took over the management and development of a suite of bespoke applications for The Daily and Sunday Telegraph.

In today’s media environment, even, or especially, print media has to be fast on the ball, which means rapid support is essential.

Our Solution

Within two weeks, we understood the complexity of the application and the whole newspaper production process.

Tight integration was the key to our success. Our support team used the Telegraph’s own JIRA system for bug tracking.

Having access to their system allowed us to follow the Telegraph’s own development, testing and release process.

The Result

We exceeded the challenging SLAs to every support request.

In addition, we worked on significant enhancements to further integrate the functionality of other existing Telegraph applications into the suite and actively proposed improvements, adding value to the system.

Client
Telegraph Media Group

Technologies
VB.NET, Caché object database, Microsoft SQL, ComponentArt UI framework

The Project
A bespoke suite of apps that manages editorial and publishing processes

The Results
We exceeded the challenging SLAs agreed for response times for every single support request