Support

Overview

We support and enhance clients’ key applications, databases, operating systems and cloud platforms.

We want you to be able to focus on doing what your organisation does best – whether that’s running first-class public services, crafting brilliant products, or delivering amazing customer experiences. Free up your skilled in-house IT teams to spend time on your highest-value work, by getting our UK-based support specialists to look after your applications and programmes.

In addition, we can ramp up the team capacity on an ad-hoc basis, to meet short-term needs such as new feature requests.

You’ll be in good company: we work with some of the biggest brands in the UK, including David Lloyd Clubs, the BBC and Redburn.

We can look after:

Applications
Associated databases
Operating systems
Cloud platforms

As well as potentially saving you money on your support costs, working with us all-but-eliminates the risk of critical knowledge being lost. And we do more than simply keeping your apps running: we actively look for ways to improve their capabilities, performance, security and availability. This gives you the freedom to concentrate fully on what’s really important to your organisation, because you know your key systems will be there to support you.

Our software support services: at-a-glance

Rapid response

We react fast to put things right, when something goes wrong with your application. Backed by a service level agreement to suit your needs, this service will help you get back on track as quickly as possible.

Bug fixes

Something not working quite as it should? We’ll work out why, and get things fixed.

Software upgrades and patches

We keep your app and supporting systems patched and up-to-date.

Enhancements

Need to extend your application? We’ll work with you to scope out and deliver the change. This could involve ramping up the team to accelerate the process.

Replatforming

If your application infrastructure is end-of-life, or you’ve outgrown it, we’ll design and migrate you to a modern platform. Here again, we can boost the team on a short-term basis if needed.

Life-extensions

Replacing a legacy system can be risky and expensive. We’ll extend the life of your application, saving you money and removing unnecessary risk and disruption.

Why Softwire?

Some of the UK’s biggest names trust us to look after their critical applications.

And once people come to us, they stick around: many of our support customers have been with us for over five years, while another is about to celebrate its 10-year anniversary.

When you work with us, you’ll be speaking directly to expert software engineers who know your application inside-out, and can delve right into the nuts and bolts. Across our team, we cover all the main technology stacks, cloud platforms and programming languages. Indeed, many of our people are true multi-skilled specialists. This breadth of expertise is a must-have if your IT estate encompasses a range of technologies.

And it goes without saying that knowledge of your system is recorded and shared among our team, so there will always be an expert available to help.

Our work

Telegraph Media Group

Enhancing a legacy codebase to streamline printing for a national newspaper group.

Find out more

Channel 5

Supporting Channel 5’s ever-evolving digital offering, to meet high-pressure technical and regulatory deadlines.