We’ll understand your challenges and scope out a service that meets your users’ needs and policy goals – however complex these are.

A successful digital service starts with a well-run discovery. Having run discoveries for high-profile public sector projects, we’ll help you get this critical part of your project spot-on.

However complex your users’ goals or policy landscape, we’ll understand what you’re trying to achieve.

We validate whether you need a new service, and if digital is the best solution. If it is, we set out your path to alpha and beyond.

Our approach

Understand your need

We start by getting to the crux of the problem you’re trying to solve.

Review the market, laws and policies

We identify what similar services already exist and analyse laws and policies to make sure our recommendations align with these.

User research

We classify users into personas, explore their needs and identify how to help them achieve their aims.

Next steps

Our recommendations will help you decide whether to progress with alpha. We’ll also showcase a future technical solution.

Why Softwire?

The right skills and experience to deliver your discovery

  • We’ve run discoveries in highly complex technical and policy environments, spanning numerous and diverse stakeholders, and involving sensitive data and legacy systems
  • This vital experience gives you peace of mind that you’re working with a partner that knows how to scope out services to meet even the most complicated digital challenges
  • Our user researchers and designers work with our developers – who have experience of delivering successful alpha and beta phases – to technically validate everything we recommend

This blend of user research, design and technical expertise gives you the confidence that what we’re proposing will both meet your users’ needs and be technically feasible.

Overall, working with Softwire was light and easy and fun. Their workshops were real highlights in our diaries, and people here were eager to get involved and be part of this way of thinking and working. As a partner, they were absolutely fantastic.

Penny Walker-Robinson, Head of The Fleming Fund