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Client services

Delivery Lead

Locations: London

Salary: £55,800 - £73,200 with profit share £6,500 and £15,750

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About Softwire

Softwire is one of the UK’s leading digital technology consultancies. We offer services in software engineering, design, innovation, cloud, mobile, and data.

Trusted by well-known organisations across the public and private sector, Softwire has grown into a business that consistently delivers large, high-profile digital projects for the UK’s leading brands.

Softwire was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. And it seems to be working – we were recently voted number 1 company to work for in the UK in the Best Company awards, and we have a loyal and growing client base who trust us with their hardest problems and their mission critical projects.

When you work with Softwire, you’re not only becoming part of a team with in-depth technical skills and delivery expertise – you’ll be working in a high-trust, high-energy environment full of smart, kind, fun people passionate about building something amazing.

The role

Delivery Leads are responsible for the successful delivery of our clients’ projects across the full lifecycle, from inception to launch and beyond. Typical project sizes range from 50 to 1,000 days and our projects span multiple sectors and technologies. You might:

  • Mentor a team of eight, to support the rollout of a new VOD service for a major media organisation
  • Support a team in understanding citizens’ information gaps in making their homes more energy-efficient, prototype, then build an accessible website to give advice on how to achieve it
  • Guide the design and delivery of a system that helps match thousands of bone-marrow donors with suitable recipients for a national charity.

You will take responsibility for ensuring that the project achieves our clients’ aims, including making sure their experience of the project is as positive as the end-result it achieves. You’ll make sure the team are motivated, supported and happy, while working to deliver the project on-time and within budget, ensuring good value for the client, and protecting Softwire’s commercial interests.

You will have the opportunity to get involved in projects at their inception, working alongside service designers, or independently to understand the client’s objectives and help craft the project to meet their business outcomes and ensure that delivery is smooth and enjoyable for the client and the team.

You may also have involvement in meeting clients as part of the sales process, and contributing to proposals to shape how we would design a deliver a project for them.

Your Experience

  • Have a track record of delivering digital projects, including working with senior stakeholders
  • Have a history of solving problems, managing risks and overcoming challenges
  • Have worked in multidisciplinary teams, including directly with developers
  • Are familiar with lean/agile techniques tools and principles
  • Show evidence of a dedication to continuous improvement – both supporting/coaching a team and in your own ways of working

Your Approach

  • Are comfortable taking the initiative and working with ambiguity
  • Can communicate clearly including an ability to explain technical concepts to people with diverse backgrounds in a way that is meaningful to them
  • Are interested in and familiar with how software is built and delivered, including knowing when things are technically easy or difficult

You may also

  • Have experience in understanding clients needs and prioritising them into user stories
  • Have worked in other delivery roles such as product ownership, consultancy or technical roles
  • Have worked to GDS principles in the past or have delivered Discoveries or Alphas to understand and validate user needs.


  • Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance
  • Base salary is based on experience in role and ranges from £55,800 – £73,200
  • You can expect to receive an average of between £6,500 and £15,750 in profit share depending on your experience and company performance.
  • Pension: Additional 5% of salary

Additional Benefits

  • 25 days annual leave (with the option to buy 10 and sell 5)
  • 3.5 days additional days off for company-wide morale activities
  • AIG income protection
  • Travel card loan scheme
  • Zero emission car scheme
  • Cycle to work scheme 
  • Enhanced maternity/paternity pay
  • Time off for charitable activities
  • Sabbatical available on request
  • Payroll charity donations
  • Headspace plus
  • Free annual eye test
  • Long service awards
  • Flexible working options and patterns
  • (Flexible Working: The role is suitable for people who want to work 4dpw)
  • (Hybrid Working: Generally able to work at least 2dpw from home)