Delivery Lead

About Softwire

Softwire is one of the UK’s leading digital technology consultancies, offering services in data, AI, cloud, CX, innovation, design and software engineering. We deliver high-profile, mission critical, and transformational projects for household names across the public and private sectors.

Softwire was founded on one simple idea: be the outstanding place to work for smart, passionate technologists who want to make an impact. Attract the best, create a culture where people thrive, and offer our customers access to capabilities that are truly market leading.

And it seems to be working – We were recently voted number 1 company to work for in the UK at the Best Company awards; we employ outstanding people across all capabilities (typical destinations after Softwire include Google, DeepMind, start-up founder, algorithmic trading, and AI research roles); and we have helped our clients deliver some of the hardest, most interesting tech programmes, across private and public sectors.

A big part of this is our culture and values and we are looking for people who share our core beliefs about what makes a great place to work:

• That if a job is worth doing, it’s worth doing properly
• That work should be fulfilling but can also be fun
• That kindness matters and should be extended to employees and clients alike
• That by being trusting and trustworthy as an organisation and as individuals we can dispense with tedious bureaucracy and rules

The role

Delivery Leads are responsible for the successful delivery of our clients’ projects across the full lifecycle, from inception to launch and beyond. Typical project sizes range from 50 to 1,000 days and our projects span multiple sectors and technologies. You might:

• Mentor a team of eight, to support the rollout of a new VOD service for a major media organisation
• Support a team in understanding citizens’ information gaps in making their homes more energy-efficient, prototype, then build an accessible website to give advice on how to achieve it
• Guide the design and delivery of a system that helps match thousands of bone-marrow donors with suitable recipients for a national charity.

You will take responsibility for ensuring that the project achieves our clients’ aims, including making sure their experience of the project is as positive as the end-result it achieves. You’ll make sure the team are motivated, supported and happy, while working to deliver the project on-time and within budget, ensuring good value for the client, and protecting Softwire’s commercial interests.

You will have the opportunity to get involved in projects at their inception, working alongside service designers, or independently to understand the client’s objectives and help craft the project to meet their business outcomes and ensure that delivery is smooth and enjoyable for the client and the team.

You may also have involvement in meeting clients as part of the sales process, and contributing to proposals to shape how we would design a deliver a project for them.

Your experience

• Have a track record of delivering digital projects, including working with senior stakeholders
• Have a history of solving problems, managing risks and overcoming challenges
• Have worked in multidisciplinary teams, including directly with developers
• Are familiar with lean/agile techniques tools and principles
• Show evidence of a dedication to continuous improvement – both supporting/coaching a team and in your own ways of working

Your approach

• Are comfortable taking the initiative and working with ambiguity
• Can communicate clearly including an ability to explain technical concepts to people with diverse backgrounds in a way that is meaningful to them
• Are interested in and familiar with how software is built and delivered, including knowing when things are technically easy or difficult

You may also

• Have experience in understanding clients needs and prioritising them into user stories
• Have worked in other delivery roles such as product ownership, consultancy or technical roles
• Have worked to GDS principles in the past or have delivered Discoveries or Alphas to understand and validate user needs.

The package 

Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance

• Base salary is based on experience in role and ranges from £66,700 – £75,000
• You can expect to receive an average of between £6,500 and £15,750 in profit share depending on your experience and company performance.
• Pension: Additional 5% of salary

Additional benefits

• 25 days annual leave (with the option to buy 10 and sell 5)
• 3.5 days additional days off for company-wide morale activities
• AIG income protection
• Travel card loan scheme
• Zero emission car scheme
• Cycle to work scheme 
• Enhanced maternity/paternity pay
• Time off for charitable activities
• Sabbatical available on request
• Payroll charity donations
• Headspace plus
• Free annual eye test
• Long service awards

• Flexible working options and patterns

• (Flexible Working: The role is suitable for people who want to work 4dpw)
• (Hybrid Working: Generally able to work at least 2dpw from home)