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Lead UX Designer

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Information for non-UK applicants

If you’ve already got all the answers, please do not apply for this role.

We’re looking for an experienced UX Lead to join our Design team and asks questions of us, our processes, and our clients. The key is someone who can ask the right questions at the right time.

Questions like ‘Why is this a problem?’ and ‘Why does it need solving?’.

Questions like ‘How do we get people to collaborate better?’ and “Is this really the best way of explaining our approach?”. Questions about work itself, questions about creating the conditions that enable us to produce the best work of our careers, help us grow and flourish as individuals, as a team and as a company.

We value colleagues who have learned as much from failures as from successes and are humble enough to share their learnings without reservations. People who think deeply and have a point of view on everything from workshops to prototypes to work-life balance but are also able to listen to and encourage others to make their own contributions. While growing with us, you will have a strong opportunity to craft your future role in the team.

Our design team is a wonderful mix of researchers, UI, UX and service designers working together with developers to create unique experiences that solve people’s real problems. This is a fast-expanding team within a more established agency, where you’d have the rare opportunity to follow your work across both design diamonds. Unlike most agencies, we don’t just focus on innovation, proof-of-concept and early-stage engagements, we also have the cross functional teams to deliver the amazing experiences we conceive.  We work very closely with our clients in intense, user-focused, prototype driven sprints, that grow into long-term relationships.

We don’t just design. We have impact.

So here’s another question – does this sound like you?

In more detail, we’re after someone with:

  • 7+ years’ experience working as a UX, Service or Interaction designer within agency, design studio or product environment
  • In-depth knowledge and application of design thinking methodology
  • With full accountability, have led projects from the design perspective
  • Loves planning and facilitating workshops
  • A highly strategic mindset – knows how to develop compelling value propositions for end users
  • Can show us interesting and thought-provoking approaches to design challenges (both successes and failures), i.e. from building compelling value propositions for users to realising these in design artefacts
  • Enjoys line management, or have mentoring experience
  • Experience working within design sprints/agile methodologies
  • Understanding of how to align and prioritise business need to user needs
  • Awesome hands-on skills in delivering prototypes and design artefacts. Likes producing sketches, task-flows, story-boards, site-maps, system maps, user journeys etc
  • A strong POV on how to continuously improve and set the standard for our design output
  • Ability to carry out qualitative research & user testing, collaborated with researchers
  • Experience in scoping and outlining approaches to projects – can provide realistic time/scope/risk estimates for a project, define artefacts and milestones
  • Work with the team and wider project partners to identify opportunities, raise risks and prioritise project goals
  • A strong advocate of design quality within a business setting, understanding where this gives the best value
  • Help clients through the process of aligning behind solutions that help deliver their business objectives


Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance.

  1. Base salary is based on experience in role and ranges from £65,000 – £78,100
  2. You can expect to receive an average of between £15,000 and £21,000 in profit share depending on your experience and company performance.
  3. Pension: Additional 5% of salary

Additional benefits: 25 days annual leave (with the option to buy and sell), time off for company-wide morale activities, time off for charitable / CSR activities, free annual eye test, and opt-in health insurance, cycle to work and electric vehicle lease schemes, and payroll charity donations.

Information for non-UK applicants
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